We are so confident that our MAGNA products will exceed your expectations that we stand behind our products with 14 days returns or exchanges guarantee. We offer an 100% satisfaction guarantee, if you are not satisfied with your product you may return it undamaged for a store credit. Please do contact MAGNA within 14 days of receiving the delivery. Items received outside this period of time will not be accepted for return. Return / Exchange goods must be unworn, be in their original condition, and still have the MAGNA tag.

RETURNS PROCESS

1. Email cs@magnaofficial.com to let us know you’d like to return or exchange your item(s).

  • Please provide your order number, and the items you are returning or exchanging.
  • Please provide a tracking number.

2. Send your item the return address we provide you in our reply.

(Please note Customers will be responsible for all postage and re-postage of returned).

3. Once we receive your returned item(s), we’ll process it within 5 business days.

4. All returns & exchanges will be processed for store credit, for which you’re then able to pick another piece. You’ll receive an email from us with details of the store credit.

5. You’ll now be able to place a new order on our site using the store credit.

  

If you received item(s) damaged or wrong color. We will replace the piece including any postage costs incurred by you. Returns must be notified via email to cs@magnaofficial.commust include a photo of the fault, a description of the fault & also proof of purchase. The faulty item must be received by MAGNA Official within 14 days of the purchase date.  The item must be returned in original condition with tags, packaging & also unworn.

Please remember to record the tracking number. We cannot be held responsible for goods that are lost or damaged in transit.  

 

*sale items cannot be returned for exchange

**earrings and necklace cannot be returned for exchange in matter of healthy reason

***By purchasing from this site you agree to our Terms of Service and Return Policy. 

 

Please send an e-mail to cs@magnaofficial.com for return and exchange inquiry