FAQ

HOW TO ORDER

  1. Select the product(s).
  2. Check your product(s), quantity, and any variants on Cart page.
  3. Please provide Billing and Shipping Information. Next, please fill your billing information and shipping information.
  4. On page Review please check all products, quantity, shipping fee, and all important information. Make sure that the informations are correct.
  5. Choose payment method.
  6. Done

PAYMENT

Payment’s method

  1. National order: Bank transfer to BCA Indonesia
  2. International order: PayPal for International order

 

PAYMENT CONFIRMATION

You will receive invoice right after your order is received. We will progress your order after you finished the payment.  Please do the confirmation payment by click this link payment confirmation

Please note, the payment confirmation only occur 2x24 hours. If the payment haven’t made in that time, your order has been canceled automatically.

 

ORDER CONFIRMATION

Once your order has been submitted to MAGNA, you will receive a confirmation email with your receipt. You will receive another email once payment has been received. Please note: The order’s processing time takes 1-2 business days to process.

 

WHAT MATERIAL DOES MAGNA USE?

We proudly crafted our jewels with 24k gold ion plating over finest material; high grade solid steel or 925 solid silver. Ion plating is the highest quality plating available, guaranteed to last longer than any other type of plating. We choose and select our material carefuly, non allergic and not rusted. 

Every piece of MAGNA Official’s jewels is made by high craftsmanship. Every details of our jewels are hand crafted to perfection by our expert mould artists. We still use manual process to keep the jewels in good quality, as a result there can sometimes be slight differences in the colour, size and pattern of the materials.

We recommend you to using our polishing cloth on your piece to keep the jewel luster and shine. CLICK HERE for buy jewelry polishing cloth.

 

CAN YOUR JEWELRY CAUSED ALLERGIC?

Our material are carefuly selected, will not cause allergic and rusted. We do concern about healthy reason and high quality Jewels.

 

CANCELING THE ORDER

If you cancel the order before you paid, you can still cancel the order. Once the payment has been made, we don’t take any responsibillity with any reason to refund your money. Except, MAGNA cancels your order either due to stock unavailability or unable to process your order request, a refund will be automatically processed for that item or full order back in to your nominated PayPal/bank account from which the original payment was made. You will receive an order cancelled confirmation email with a copy of your refund invoice attached.

 

HOW TO ENTER COUPON CODE?

To enter your coupon code, click on your "Cart", please enter your coupon code on the coupon code box and click "Submit coupon".

Please note that some coupons cannot be used in conjunction with others offers.

 

HOW TO GET FREE SHIPPING?

National / Indonesia Order:

It will be free Regular shipping automatically when your order more than IDR 799,000.

Express shipping rate calculate based on shipping address.

 

International order: 

It will be free Regular shipping automatically when your order more than $79

Fix rate Express shipping $25 for all country around the world. 

for more information about shipping please CLICK HERE

 

GENERAL / WHOLESALE INQUIRIES:

info@magnaofficial.com